Privacy Policy and Treatment Information Notice for Parlour 4 Med Studio

Effective Date: January 1, 2025

THIS NOTICE DESCRIBES HOW YOUR PERSONAL INFORMATION AND TREATMENT-RELATED INFORMATION MAY BE COLLECTED, USED, DISCLOSED, AND PROTECTED, AND HOW YOU MAY REQUEST ACCESS TO CERTAIN INFORMATION. PLEASE REVIEW IT CAREFULLY.

At Parlour 4 Med Studio ("Parlour 4," "we," "us," or "our"), your privacy matters. We understand that you may share personal details, treatment interests, health-related information, photographs, and other sensitive information with us as part of requesting or receiving services. We are committed to handling that information with care and using it only as appropriate for operating our business, providing services, communicating with you, and complying with applicable legal obligations.

This notice applies to information collected through our website, online forms, consultation forms, appointment requests, in-office paperwork, text and email communications, social media messages, promotions, and other interactions with our business.

Our Commitment to Your Information

We rely on you to provide accurate and complete information so we can better understand your concerns, determine whether services may be appropriate, communicate safely, and provide a better client experience. We respect the trust you place in us when sharing personal and treatment-related information.

Depending on the nature of the services we provide and how information is collected, some information may be subject to additional privacy or health-information rules. This notice is intended to explain our general privacy and treatment-information practices. It does not replace any separate consent forms, financial policies, informed consent documents, or other notices you may receive in connection with treatment.

Information We May Collect

We may collect the following categories of information:

Personal Information

This may include:

Name
Email address
Phone number
Mailing address
Date of birth
Emergency contact information, if provided
Payment or billing information, when applicable
Appointment history and communication preferences

Consultation and Treatment-Related Information

This may include information you choose to provide or information created in connection with services, such as:

Treatment interests and goals
Skin concerns or aesthetic concerns
Medical history details relevant to services
Allergy information
Medications or contraindications you disclose
Consultation notes
Service records
Progress notes
Treatment recommendations
Before-and-after photographs or other images
Consent and authorization records

Website and Device Information

When you visit our website, we may automatically collect certain information, such as:

IP address
Browser type
Device information
Pages viewed
Time spent on pages
Referral source
General website interactions
Cookie and tracking technology data

Communications and Marketing Information

This may include:

Contact form submissions
Email signups
Text message opt-ins
Responses to surveys, giveaways, or promotions
Social media messages or lead form submissions

How We May Use Information

We may use your information to:

Respond to inquiries and consultation requests
Schedule, confirm, and manage appointments
Communicate with you about treatments, services, follow-ups, reminders, and office matters
Evaluate whether requested services may be appropriate
Maintain internal records relating to consultations, services, communications, and transactions
Improve our website, services, user experience, and business operations
Send marketing communications, promotions, or updates where permitted by law
Protect against fraud, misuse, unauthorized access, or other harmful activity
Comply with legal, regulatory, tax, accounting, and recordkeeping obligations

Website Analytics, Cookies, and Tracking Technologies

We use website analytics and similar tracking technologies to understand how visitors use our website, improve site performance, measure marketing effectiveness, and better understand user behavior.

These tools may collect information such as:

IP address
Browser type
Device type
Pages visited
Time spent on pages
Referring website or source
Click activity and general browsing behavior on our site

We may use cookies, pixels, tags, scripts, or similar technologies in connection with analytics, advertising, remarketing, and website optimization.

You may be able to control certain cookie settings through your browser. However, disabling cookies or similar technologies may affect how some parts of the website function.

How We May Use and Disclose Treatment-Related Information

To the extent permitted by applicable law, we may use and disclose treatment-related or health-related information as reasonably necessary to:

Provide consultations, services, and follow-up care
Document services provided
Support internal operations, quality review, compliance, training, or recordkeeping
Coordinate care or communicate with another provider, practice, pharmacy, lab, or service provider when appropriate and permitted
Process payments or maintain billing records, when applicable
Comply with law, legal process, public health obligations, or safety requirements

We may also disclose information when required or permitted by law, including in response to court orders, subpoenas, lawful investigations, regulatory requests, public health reporting obligations, or circumstances involving health and safety concerns.

Photography, Before-and-After Images, and Marketing Use

As part of consultations, treatment planning, documentation, and progress tracking, we may take or store photographs or images related to services.

Treatment photographs may be maintained as part of your record where appropriate. We do not use identifiable before-and-after photographs, treatment images, testimonials, or similar content for advertising, promotional, social media, or marketing purposes without appropriate permission where required.

If you sign a separate photo, testimonial, or media release, we may use photographs, videos, written reviews, or similar materials according to the terms of that permission. If you do not authorize that use, your decision will not affect your ability to receive services.

Text Messages, Email, and Other Communications

Text Messages, Email, and Other Communications
We may contact you by phone, text message, email, or other communication methods you provide for purposes such as:

Appointment confirmations and reminders
Responses to your questions or requests
Follow-up communications after consultations or services
Information relevant to your requested services
Promotions, special offers, or updates, where permitted by law

By providing your phone number through our website, booking system, consultation forms, appointment requests, intake forms, or other communication channels, you may agree to receive text messages from Parlour 4 Med Studio. These messages may include appointment-related messages, service-related updates, follow-up communications, and promotional or marketing messages where permitted by law.

Message frequency may vary. Message and data rates may apply. You may reply HELP for more information. You may reply STOP or UNSUBSCRIBE to opt out of text messages where applicable.

Consent to receive marketing text messages is not required as a condition of purchasing any goods or services. Even if you opt out of marketing communications, we may still contact you regarding appointments, transactions, treatment-related matters, service-related matters, or other important administrative communications.

No mobile information, text messaging consent, or personally identifiable information collected for SMS purposes will be shared with third parties or affiliates for marketing or promotional purposes.

You may opt out of marketing emails through the unsubscribe link in the email, and you may opt out of promotional text messages by replying STOP or UNSUBSCRIBE where applicable.

When We May Share Information

We do not sell your personal information. We do not sell, rent, share, or disclose mobile phone numbers, SMS consent information, or personally identifiable information to third parties or affiliates for their marketing or promotional purposes.

We may share your information with trusted service providers, vendors, or contractors who help us operate our business, such as:

Website hosting providers
Appointment or booking platforms
Payment processors
Email and text communication platforms
Analytics providers
Advertising or remarketing providers
Customer relationship management systems
Software or technology providers that support business operations

These service providers may only use information as needed to provide services to us or support our business operations, and not for their own independent marketing or promotional purposes.

Your Choices and Rights

Depending on the nature of the information and the laws that apply, you may have the right to:

Request access to certain information we maintain about you
Request correction of inaccurate information
Request that we limit certain communications where appropriate
Withdraw certain permissions you have given, to the extent legally permitted
Opt out of marketing communications
Request deletion of certain personal information, where applicable law allows

We may not be able to honor every request in all circumstances, especially when we need to retain information for treatment, safety, payment, legal, compliance, tax, accounting, or recordkeeping purposes.

Confidential Communications Requests

If you want us to communicate with you in a particular way, such as by email only, at a specific phone number, or at a particular mailing address, you may request that arrangement and we will try to honor reasonable requests.

Record Access and Corrections

You may request access to certain records or ask us to correct information you believe is inaccurate or incomplete. We may need to verify your identity before responding, and we may limit access where permitted by law.

Revoking Certain Authorizations

If you sign a separate authorization allowing us to use or disclose information for a specific purpose, you may revoke that authorization in writing going forward, except to the extent we have already relied on it.

Data Security

We take reasonable administrative, technical, and physical measures to protect information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites and Services

Our website or communications may include links to third-party websites, booking tools, payment platforms, social media platforms, or other outside services. We are not responsible for the privacy or security practices of those third parties, and you should review their own policies separately.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 online without appropriate consent. If you believe a child has submitted information to us, please contact us.

Health Information and Additional Notices

If certain information we maintain is subject to health-information privacy requirements under applicable law, additional notices, rights, or protections may apply. Where required, we may provide separate notices, consent forms, or authorizations in connection with treatment-related services.

Changes to This Notice

We may update this Privacy Policy and Treatment Information Notice from time to time. When we do, we will revise the Effective Date above. Your continued use of our website or services after an updated version is posted means you accept the updated notice to the extent permitted by law.

Contact Us

If you have questions about this Privacy Policy and Treatment Information Notice, or if you want to make a request related to your information, please contact:

Parlour 4 Med Studio